Contact the Helpline

If you are seeking support, call the Helpline. You can also contact the Helpline – in confidence – via the form below. In an emergency, call 999.

Your message will go to Refuge’s secure inbox, which only our expert Helpline team can access. Entering your message won’t leave any trace on your emails. This is for your safety, as many abusers also gain access to their partner’s messages. You can find out more about keeping your technology safe here.

So Refuge can respond to your message, we ask for the safest way to contact you. We will get back to you within 24 hours, or at the safe time you enter into this form. If you give us a phone number to contact you on and we can’t get through, you will need to contact us again. We are not able to leave voicemails, for your safety.

Optional fieldIt is helpful for us to have something to call you by. This doesn’t have to be your full name, or even your real name. It can be made-up, or a code word – but make sure you can remember it
Optional fieldIf you have contacted the Helpline before and have an ID number, please enter it here. If this is your first time contacting us, or you don’t have an ID number, just leave the box blank.
Optional fieldYou could share how your partner makes you feel, what is worrying you most, or what help you need. If you would rather speak to us, or it is hard to explain, you can call the Helpline any time.
Required

Usually, the safest form of contact is by phone at a time you’ll be alone. You could even give us a work or friend’s number. If you want to be contacted by email, consider whether you need to secure your account or device first. Tips on how here, or use Refuge's Chat Bot.

Remember, you can call us anytime

We are here for you. Call the freephone, 24-hour National Domestic Abuse Helpline, in confidence.

0808 2000 247