Online Chat

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Your privacy on this service

The transcript of your chat will not be stored, and will be deleted at the end of the session. However, with your consent, Refuge will retain some notes on our chat on its confidential database, so it can better support you.

By using this service, you confirm that you understand

  • that Refuge will make notes on our chat on its secure, confidential database, unless you ask us not to.
  • that information about you will remain confidential and will be stored as per Refuge’s Privacy Policy and Refuge will not share it with any other third party without your permission.
  • that in exceptional circumstances where there is serious risk of harm to you or others, or where a child is believed to be at risk of harm, information about me may be shared without my permission. You also consent to this on behalf of any child (under 18) you have legal parental rights over.